These Terms of Use & Terms of Conditions constitute an agreement made by and between Serious Flooring and you (“you,” “your” or “user”).  This agreement contains the terms and conditions that govern your use of this website as well as our services.

By accessing, visiting, browsing, using, or attempting to interact with any part of this website, or other Serious Flooring websites, or any of Serious Flooring’s licensee’s services or software, or hiring any of our employees, subcontractors, referral companies and any other business partners related to ‘Serious Flooring’ that completes or starts a job for you. Will fall under our terms and conditions (collectively “Services”), you agree that you have read, understand, and agree to be bound by this agreement. If you do not agree to be bound by this agreement, please do not access or use any part of this website or hire any of our employees, subcontractors, referral companies, or any other business related to ‘Serious Flooring’ to commence work or to do any service for you or your business, property and/or home.

As soon as a quote is finalized and you have agreed to hire our team, employees, subcontractors, referral companies, and/or any other business-related partners to do a service for you, you agree that you have read, understand, and are automatically agreeing to be legally bound by this agreement.

Access to this website

– To access this website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of this website that all the information you provide on this website will be correct, current, and complete. If Serious Flooring believes the information you provide is not correct, current, or complete, Serious Flooring has the right to refuse you access to this website or any of its resources and to terminate or suspend your access at any time.

Restriction on use

– You may use this website for purposes expressly permitted by this site. As a condition of your use of Serious Flooring’s website, you warrant to Serious Flooring that you will not use the website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. For example, you may not (and may not authorise any party to):
(a)    co-brand this website; or
(b)    frame this website; or
(c)    hyperlink to this website, without the express prior written permission of an authorised representative of Serious Flooring.

– For purposes of these Terms of Use, “co-branding” means to display a name, logo, trademark, or other means of attribution or identification of any party in such a manner as is reasonably likely to give a user the impression that such other party has the right to display, publish, or distribute this website or content accessible within this website.

– You agree to cooperate with Serious Flooring in causing any unauthorised co-branding, framing, or hyperlinking immediately to cease. In addition, you may not use this website in any manner that could disable, overburden, damage, or impair the website or interfere with any other party’s use and enjoyment of the website. You may not obtain or attempt to obtain any materials, content, or information through any means not intentionally made available or provided for through the website.

Trademarks and copyrights

– Trademarks, service marks, logos, and copyrighted works appearing on this website are the property of Serious Flooring or the party that provided the trademarks, service marks, logos, and copyrighted works to Serious Flooring. Serious Flooring and any party that provided trademarks, service marks, logos, and copyrighted works to Serious Flooring retain all rights with respect to any of their respective trademarks, service marks, logos, and copyrighted works appearing on this site.

– All contents of Serious Flooring’s websites are Copyright © 2024 Serious Flooring. All rights reserved.

Personal and non-commercial use limitations

– This website is for your personal and non-commercial use unless otherwise specified. You may not use this website for any other purpose, including any commercial purpose, without Serious Flooring’s express prior written consent. You may not modify, copy, distribute, display, send, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, content, software, products, or services obtained from or otherwise connected to this website.

Proprietary information and content theft

– The material and content accessible from this website, and any other website owned, operated, licensed, or otherwise controlled by Serious Flooring (the “Content”) is the proprietary information of Serious Flooring or the party that provided or licensed the Content to Serious Flooring, whereby such providing party retains all right, title, and interest in the Content.

All content, but not limited to:
– Pages on the website
– Terms and Conditions
– Images on the website
– All text on the website
– All content on the website

– Accordingly, the Content may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of Serious Flooring, except that you may print out a copy of the Content solely for your personal use. In doing so, you may not remove or alter, or cause to be removed or altered, any copyright, trademark, trade name, service mark, or any other proprietary notice or legend appearing on any of the Content.

– Modification or use of the Content except as expressly provided in these Terms of Use violates Serious Flooring’s intellectual property rights. Neither title nor intellectual property rights are transferred to you by access to this site.

Hyperlinks

– This website may be hyperlinked to other sites that are not maintained by, or related to, Serious Flooring. Hyperlinks to such websites are provided as a service to users and are not sponsored by or affiliated with this website or Serious Flooring. Serious Flooring has not reviewed any or all of such websites and is not responsible for the content of those websites. Serious Flooring is not responsible for webcasting or any other form of transmission received from any hyperlinked site.

– Hyperlinks are to be accessed at the user’s own risk, and Serious Flooring makes no representations or warranties about the content, completeness, or accuracy of these hyperlinks or the websites hyperlinked to this website. Serious Flooring provides hyperlinks as a convenience, and the inclusion of any hyperlink to a third-party website does not necessarily imply endorsement by Serious Flooring of that website or any association with its operators.

Use of communication services

– Serious Flooring’s websites may contain forums, bulletin board services, chat areas, message boards, newsgroups, communities, personal web pages, calendars, and/or other message or communication facilities designed to allow you to communicate with the Internet community or with a group (collectively, “Communications Services”). You agree to use the Communication Services only to post, send, and receive messages and content that are proper and related to the particular Communication Service.

– Among other actions, when using a Communication Service, you agree that you will not post, send, submit, publish, or transmit in connection with this website any material that:

– You do not have the right to post, including proprietary material of any third party, such as files containing software or other material protected by intellectual property laws (or by rights of privacy or publicity);

– Advocates illegal activity or discusses an intent to commit an illegal act;

– Is vulgar, obscene, pornographic, or indecent;

– Does not pertain directly to this website;

– Threatens or abuses others, libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening, or offensive;

– Seeks to exploit or harm children by exposing them to inappropriate content, asking for personally identifiable details, or otherwise;

– Harvests or otherwise collect information about others, including email addresses, without their consent;

– Violates any law or may be considered to violate any law;

– Impersonates or misrepresents your connection to any other entity or person or otherwise manipulates headers or identifiers to disguise the origin of the content;

– Falsifies or deletes any author attributions, legal or other proper notices or proprietary designations, or labels of the origin or source of software or other material contained in a file that is uploaded;

– Advertises any commercial endeavour (eg offering for sale products or services) or otherwise engages in any commercial activity (eg conducting raffles or contests, displaying sponsorship banners, and/or soliciting goods or services) except as may be specifically authorised on this website;

– Solicits funds, advertisers, or sponsors;

– Includes programs that contain viruses, worms, and/or Trojan or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications;

– Disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise act in a way that affects the ability of other people to engage in real-time activities via this website;

– Includes MP3 format files;

– Amounts to a “pyramid” or other like scheme, including contests, chain letters, and surveys;

– Disobeys any policy or regulations including any code of conduct or other guidelines, established from time to time regarding the use of this website or any networks connected to this website; or

– Contains hyperlinks to other websites that contain content that falls within the descriptions outlined above.

– Serious Flooring reserves the right to monitor the use of this website to determine compliance with these Terms of Use, as well as the right to remove or refuse any information for any reason. Serious Flooring reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Serious Flooring also reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or remove any information or materials, in whole or in part, in its sole discretion. Materials uploaded to a Communication Service may be subject to posted limits on use, reproduction, and/or dissemination and you are responsible for abiding by such limitations with respect to your submissions, including any downloaded materials.

– Notwithstanding these rights, you remain solely responsible for the content of your submissions. You acknowledge and agree that neither Serious Flooring nor any third party that provides Content to Serious Flooring will assume or have any liability for any action or inaction by Serious Flooring or such third party with respect to any submission.

– Serious Flooring cautions you against giving out any personally identifying information about yourself or your children in any Communication Service. Serious Flooring does not control or endorse the content, messages, or information found in any Communication Service, and, consequently, Serious Flooring specifically disclaims any liability with respect to the Communication Services and any actions resulting from your participation in any Communication Service. Commentators and hosts are not authorised Serious Flooring spokespersons, and their views do not necessarily reflect those of Serious Flooring.

Submissions

– You hereby grant to Serious Flooring the royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content, remarks, suggestions, ideas, graphics, or other information communicated to Serious Flooring through this website (together, the “Submission”), and to incorporate any Submission in other works in any form, media, or technology now known or later developed. Serious Flooring will not be required to treat any Submission as confidential and may use any Submission in its business (including without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in future Serious Flooring operations.

– Serious Flooring will treat any personal information that you submit through this website in accordance with its Privacy Policy. Serious Flooring encourages you to review its Privacy Policy, which can be accessed at the bottom of each page on this site.

Disclaimer

– You understand that Serious Flooring cannot and does not guarantee or warrant that files available for downloading from the Internet will be free of viruses, worms, trojans, or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this website for any reconstruction of any lost data. Serious Flooring does not assume any responsibility or risk for your use of the Internet.

– The Content is not necessarily complete and up-to-date and should not be used to replace any reports, statements, or notices provided by Serious Flooring relevant to such Content.

– Your use of this website is at your own risk. The content is provided “as is” and without warranties of any kind, either expressed or implied. Serious Flooring disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. Serious Flooring does not warrant that the functions or content contained in this website will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available is free of viruses or other harmful components. Serious Flooring does not warrant or make any representation regarding the use, or the result of use, of the content in terms of accuracy, reliability, or otherwise. The content may include technical inaccuracies or typographical errors, and Serious Flooring may make changes or improvements at any time. You, and not Serious Flooring, assume the entire cost of all necessary servicing, repair, or correction in the event of any loss or damage arising from the use of this website or its content. Serious Flooring makes no warranties that your use of the content will not infringe the rights of others and assumes no liability or responsibility for errors or omissions in such content.

– All of the information on this website, whether historical in nature or forward-looking, speaks only as of the date the information is posted on this website, and Serious Flooring does not undertake any obligation to update such information after it is posted or to remove such information from this website if it is not, or is no longer accurate or complete.

Limitation on liability

– Serious Flooring, its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors will not be liable for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other damages, including loss of revenue or income, pain, and suffering, emotional distress, or similar damages, even if Serious Flooring has been advised of the possibility of such damages. In no event will the collective liability of Serious Flooring and its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors to any party (regardless of the form of action, whether in contract, tort, or otherwise) exceed the amount you have paid directly to Serious Flooring for the applicable content or service out of which liability arose.

– While every effort has been made to ensure the accuracy and appropriateness of the information on this website, neither Serious Flooring nor any of its officers, employees, or agents accept any responsibility or liability for any loss occasioned by a person relying on the information or statements contained on it.

Termination or restriction of access

– Serious Flooring reserves the right, in its sole discretion, to terminate your access to any or all of Serious Flooring’s websites and the related services or any portion thereof at any time, without notice.

Compliance In Australia Regarding Call Recording

– A business or organisation using call recording technology in Australia must tell you at the beginning of the conversation that the conversation will be recorded so the person has the choice to either:

End the call, or

Ask the other party engaged in call recording to stop the call recording or to be transferred to another line where monitoring or recording does not take place (if this is available), At Serious Flooring, you will not be sent to “another line” the call will simply be ended

Indemnity

– You will indemnify and hold Serious Flooring, its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (the “Indemnified Parties”) harmless from any breach of these Terms of Use by you, including any use of Content other than as expressly authorised in these Terms of Use.

– You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this website.

Security

– Any passwords used for this website are for individual use only. You will be responsible for the security of your password (if any). Serious Flooring will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that Serious Flooring considers insecure, Serious Flooring will be entitled to require the password to be changed.

– You are prohibited from using any services or facilities provided in connection with this website to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (eg password guessing programs, cracking tools, or network probing tools) is strictly prohibited. If you become involved in any violation of system security, Serious Flooring reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents. Serious Flooring reserves the right to investigate suspected violations of these Terms of Use.

– Serious Flooring reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing Serious Flooring to disclose the identity of anyone posting any email messages, or publishing or otherwise making available any materials that are believed by Serious Flooring in its sole discretion to violate these Terms of Use. By accepting this agreement you waive and hold harmless Serious Flooring from any claims resulting from any action taken by Serious Flooring during or as a result of its investigations and/or from any actions taken as a consequence of investigations by either Serious Flooring or law enforcement authorities.

Miscellaneous

– These Terms of Use will be governed and interpreted pursuant to the laws of New South Wales, Australia notwithstanding any principles of conflicts of law. You specifically consent to personal jurisdiction in New South Wales in connection with any dispute between you and Serious Flooring arising out of these Terms of Use or pertaining to the subject matter hereof. The parties to these Terms of Use each agree that the exclusive venue for any dispute between the parties arising out of these Terms of Use will be in the state and federal courts in New South Wales.
If any part of these Terms of Use is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

– You agree that no joint venture, partnership, employment, or agency relationship exists between you and Serious Flooring as a result of this agreement or the use of Serious Flooring’s website.

– These Terms of Use along with any additional terms and conditions included by Serious Flooring on this website together constitute the entire agreement among the parties relating to this subject matter, superseding all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the user and Serious Flooring with respect to Serious Flooring’s websites.

– A printed version of such documents and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

– Notwithstanding the foregoing, any additional terms and conditions on this website will govern any additional items to which they pertain.

– Serious Flooring may revise these Terms of Use at any time by updating this posting without notice to you.

Access

– The client is responsible for access to the work site. It must be unobstructed. With wide enough access through doors and stairs for our equipment and employees. Everything on-site must be removed unless Furniture Removal/Moving has been quoted. (Any loss in time will be billed and shown on your invoice)

– The client is responsible for access to the work site. if access through doors or stairs is not possible. The client will be responsible to hire and pay for the costs of equipment – such as cranes.

Marketing

– The client grants the contractor, and any persons authorized by our business permission to film or photograph the building and the works inside/on-site without restraint and allow its use for any promotional purposes without any recall, whether legal or monetary.

Call Out Fee

– Jobs over 30KM away from Serious Flooring may have to pay a $300 call-out fee

– Jobs over 60KM away from Serious Flooring may have to pay a $550 call-out fee

– Jobs over 90KM away from Serious Flooring may have to pay a $750 call-out fee

– Jobs over 120KM away from Serious Flooring may have to pay a $900 call-out fee

– Jobs over 175KM away from Serious Flooring may have to pay a $1,250 call-out fee

(Max Distance – Residential Work – 175KM)
(Max Distance – Commercial Work – 500KM)
(Depending on the size of your job, sometimes we will waive the call-out fee)

– If several labourers have to travel say 30KM for a 2-3 day job a small call-out fee turns out to be very little split between several labourers. Thank you for your understanding.

How Do We Work Out How Much To Charge You For Your Call Out Fee?

– Depending on the travel distance
– Petrol required
– How many labourers are traveling to and from your location
– How many days are required to complete your job
– The call-out fee is split between our entire team of labourers so it ends up being a very small amount split between them

Payment Terms

– Failure to respond and/or pay late payment fees, will give us approval to start the debt collection and court process earlier than stated in the other terms and conditions.

– If the value of your job is over $10,000 we reserve the right to skip the late payment fee process and take you straight to a debt collector to recover the funds.

– If payment is required on completion of the job and/or the customer fails to respond or is not paying late payment fees, the late payment fee process will be skipped and the invoice will be handed over to our debt collector straight away.

– If your Company, Business, Strata, and/or any other situation has “Certain Payment Dates” that will potentially delay your payment to us. You MUST tell us this information before commencing work with our company. If we need to chase up payments for any reason, late payment fees, and debt collection will start. If no communication has been given, work will cease and no further relationship will continue.

– Certain demolition services such as tile removal, skirting board removal, hand grinding, concrete grinding, etc. may face additional charges if in restricted areas such as balconies due to increased labour time.

– The Customer shall not be entitled to set off against, or deduct from the price, any sums owed or claimed to be owed to the Customer by Serious Flooring nor to withhold payment of any invoice because part of that invoice is in dispute.

– The total balance of your invoice must be paid upon the day of completion of your job unless otherwise stated on your quote. Otherwise, late payment fees will apply within (7) seven days of your job, after (4) four weeks of late payment fees, debt collection agencies will take place to recover the debt on behalf of Serious Flooring. (If payment is required on completion of the job and/or the customer is failing to respond or is not paying late payment fees, the late payment fee process will be skipped and the invoice will be handed over to our debt collector straight away.)

– If you have been given a (30) thirty-day account to pay your invoice and fail to pay your invoice after the (30) thirty day period, late payment fees will apply within the (1st) first day missed, as well as every (7) seven days after that you do not pay your invoice. After (4) four weeks of late payment fees, debt collection agencies will take place to recover the debt on behalf of Serious Flooring. (If payment is required on completion of the job and/or the customer is failing to respond or is not paying late payment fees, the late payment fee process will be skipped and the invoice will be handed over to our debt collector straight away.)

– If payment is made via credit card or PayPal there may be a 2.6% surcharge added.

– Payment in full is required on the date of completion. If the payment does not get paid in full within seven (7)  days of completion of the job. The customer will have to pay a late payment fee of $250 / per week if the payment is late. If this goes on for longer than four (4) weeks the bill will be sent to a debt collector to be dealt with. (If payment is required on completion of the job and/or the customer is failing to respond or is not paying late payment fees, the late payment fee process will be skipped and the invoice will be handed over to our debt collector straight away.)

– If any payment is not made when due, the client shall pay all costs incurred by the contractor to collect or attempt to collect the debt arising from a breach in this agreement. The term “all costs” includes but is not limited to all debt collectors, fees, legal fees on a solicitor, court filing charges, and any and all other expenses of whatever nature incurred by the contractor in collecting or attempting to receive all or part of the debt.

– The client agrees to grant access to the contractor, its employees, and subcontractors an irrevocable license to enter the property and remove all works completed following ‘Clause 12’ below.

– 12. Retention Of Title
– 12A. property in the works does not pass onto the client until full payment has cleared per this payment agreement
– 12B. 12b. services provided, construction materials, and products produced by the contractor, its employees, and subcontractors will remain the contractor’s, employees and subcontractor’s property until full payment has been received. If the full payment is not received by the due date. The contractor, employees, and subcontractors will have the right to enter the worksite/property and reclaim any materials used for, used during, or as a result of construction by the contractor to recover the cost of construction to the value of the amount owing to the contractor, its employees, and subcontractors

– Any account outstanding for more than 7 days will be liable to meet the cost of debt recovery action, legal and/or commissions, and accounting charges. Such recovery charges will be added to the buyer’s account and form part of the principal debt.

– Extras and accessories not included in the original quotation will also result in additional charges. (Such as but not limited to – our team arriving at the job and there being furniture when the job has been quoted without furniture charges, as well as wardrobes, stairs, other flooring systems or coatings that need to be removed or concrete that need to be ground or prepped that has not been added to the original quote, will result in extra charges to the customer). Extras and accessories not included in the original quotation will also result in additional charges.

– Extras and accessories not included in the original quotation, (Such as but not limited to – our team providing Floor Levelling, Concrete Cancer Repairs, Concrete Crack Repairs, Flooring Removal, Coating Removal, Concrete Grinding, and Concrete Polishing services).

– If you fail to provide electricity for our team and we cannot work due to an unexpected outage, a generator overheating, or not working you will be charged additional fees for the time that we cannot work.

– If discussed in a quote that you need to provide a skip bin, generator, etc and you fail to do so you will be charged additional fees.

– If you are responsible for transporting our equipment, machinery, and tools from one section of the worksite to another via forklift, crane, truck, etc and they break down causing delays in our work while you fix your forklift, crane, or truck, etc you will be charged additional fees.

– Once a quote is finalized and accepted by the customer we cannot lower the price. If we arrive at the site and you have incorrectly measured how many square meters there are or have removed some yourself we will not lower the price. Once a quote is locked in and accepted by the customer this price is not up for negotiation and must be paid by the customer. Some jobs are quicker than others and we do not pay our labourers an hourly rate, we pay them per job, so even if your job was completed faster or easier than you would have expected that does not mean you will receive a discount.

Deposit

– At Serious Flooring’s sole discretion a non-refundable deposit may be required prior to your job starting, if the deposit is not received Serious Flooring reserves the right to not start your job. Serious Flooring may request a deposit of up to 10% (We rarely ask for a deposit, this is mostly for large jobs & commercial work when the total invoice exceeds $5,000).

Progress Payments

– Progress Payments will be required for large commercial jobs. These progress payments must be paid upon completion of each stage of work outlined in the quote before the next stage is started, otherwise, Serious Flooring reserves the right to not start the next stage of work. If Serious Flooring does not receive a payment within (7) Seven days, late payment fees will start, after (4) four weeks, debt collection agencies will take place to recover the debt on behalf of Serious Flooring and the project will be closed off.

Unexpected Multi-Layer Flooring Systems

– The Customer acknowledges that Serious Flooring is unable to ascertain the quality or type of subfloor or base underneath the flooring pertaining to the Services. As a result, in the event Serious Flooring finds that there is more than one layer of flooring to be removed, the original quoted price shall be subject to a variation. Further, the customer shall be liable for the actual cost of removing the flooring and any additional layers. Serious Flooring will make all reasonable attempts to obtain the customer’s approval before proceeding once it is ascertained that the quoted price will be exceeded.

– Unexpected multi-layer flooring systems will result in additional charges (For example if we have quoted to remove 1 layer of vinyl, but once we start the job we find that there are 2 or 3 layers of vinyl. Then, unfortunately, you will face additional charges to remove the additional layers and dispose of the additional waste). If you do not want to pay the additional charges and do not want our team to proceed with the job after the unexpected multi-layer flooring system has been revealed. A call-out fee charge will apply of $300 + a full day’s charges for labour and any machinery hired. Similar situations may include but are not limited to (Tiles that have unexpected underlays such as masonite, chipboard, and asbestos glues. Or parquet floorboards that may also have masonite and chipboard underlays underneath them)

Floor Scraping

– Old underlay can sometimes be melted or extremely difficult to remove by hand. Any floor scraping charges, concrete grinding charges, or any other subfloor preparation will be at the customer’s expense.

– Additional charges may be charged to the customer if the subfloor needs to be scrapped at $150 / per hour (This charge may be higher or lower depending on the severity of the scraping that is needed and how strong the glue is or how many staples/nails/screws there are. We will always try our hardest to achieve the best results possible for our clients, but several factors such as what we are scraping and off what subfloor will be the deciding factor in how much can be removed.

– This also includes things like the removal of hundreds of staples or nails from a wooden floor. It should also be noted that we will always try our best to remove as much of the flooring system/underlay as physically possible without causing damage to your subfloor. but minor damage may occur (for example scraping staples off floorboards may leave scratch marks that need to be sanded away). It should also be noted that we cannot guarantee results, we may only be able to get a percentage of it off if a strong glue has been used. This may result in you needing to hire a floor sander to finish removing the underlay/flooring system in areas that had too much glue for us to remove without causing severe damage to your floor.

Minimum Job Charge

– Flooring Removal and Concrete Grinding Jobs may face a “minimum job charge fee” of $1,200 – $2,600

Disposal of Waste

– You must tell us if the Flooring System we are removing is wet. If your rubbish/disposal material is wet this will massively increase the cost of the disposal of the waste. If we quote a disposal of waste charge and arrive at the job site and the rubbish/disposal waste is wet, we will have to charge additional fees to cover the costs.

Price Variations

– Prices may vary slightly compared to what we advertise on our website, The prices may be higher than stated on our website  (website prices should only be used as a general guide)

– Prices may vary slightly compared to what we advertise on our website (Example: If we are grinding 20 square meters of concrete there may be additional charges or a minimum charge fee due to how small the job is, otherwise there is no profit to be made from the job after paying labour, disposal of waste, tax, GST, Insurances, advertising, etc).

– Serious Flooring reserves the right to change the Price in the event of a variation to Serious Flooring’s quotation. Any variation from the plan of scheduled Services or specifications (including, but not limited to, any variation as a result of increases to Serious Flooring in the cost of materials and labour) will be charged on the basis of Serious Flooring’s quotation and will be shown as variations on the invoice. Payment for all variations must be made in full at the time of completion.

Furniture

– All furniture and personal items should be removed from the area prior to our team arriving unless otherwise stated on the original order. Failure to do so will result in extra charges for moving the furniture while our team removes your flooring system. Extras and accessories not included in the original quotation will also result in additional charges.

– Serious Flooring will only move/replace the furniture that is stated in the quote form that a customer cannot move such as large items like bookshelves, couches, tables, TVs, etc. (Please note: These large items should still be emptied of their contents to make them as light as possible for our staff to move.

– Always ensure the books have been taken out of the bookshelves, the draws out of a wardrobe, and any crystal glassware out of the cabinet, and disconnect all cables from electronics such as TVs. Electronics should always be disconnected to reduce the chance of any accidents happening such as tripping on a cable while it is being moved. It is not up to our staff to disconnect and reconnect your electrical appliances, no “Set-top boxes, Foxtel Boxes, etc.” should be left connected to the TVs as it will hinder our team from moving the TV unit).

– Otherwise, any extra heavy items or rooms not cleared properly for our staff will increase the furniture removal/replacement cost at the customer’s expense. Also, any accidental damage that was done to any items that should have been moved by the customer, our team cannot be held liable for. Small items like lamps, kids’ toys, glassware in display cabinets, photo frames, computer-related equipment on desks such as computer monitors, speakers, or small objects on the floor will not be moved by our staff and should be cleared by the customer before the arrival of our team. Our team is only being paid to move large furniture-related items, we are not being paid to disconnect your electrical devices such as computers on desks and TVs from the wall or move small things such as lamps and decoration pieces, an example, that the customer can easily move before our team arrives at the job).

Cancellations

– Customers must give Serious Flooring 7 days’ notice if they intend to alter or cancel the date of their job. Failure to notify us will result in a $250 charge.

– Customers must give Serious Flooring 48 hours’ notice if they intend to alter or cancel the date of their job. Failure to notify us will result in a $450 charge / per employee.

– If we arrive at the site and the customer cancels their job due to unexpected circumstances the customer will be charged a $450 charge per labourer that was heading to the site or is on-site.

Stand Down Time

– If we have to temporarily stop working due to on-site issues or any requests by you, you will be charged additional fees of $45/per hour (per labourer on-site)

– If you request our workers to finish earlier than the work hours we set (for example we said we would need 7:30 am – 5:30 pm to finish the job) but you need to leave the job for an emergency or any other reasons (such as neighbours complaining about noise forcing us to stop working) and are requesting our workers to cease work and to come back on another day to finish the job there will be additional charges and fees. Such as a second-day labour fee and the cost of any tools needed to complete the job such as but not limited to the cost to re-hire jackhammers, concrete grinders, trucks, ETC.

– If you request our labourers to stop working for any reason during the work hours agreed, this will increase the time that your job will take. Due to that fact, it will increase our costs by paying our labourers as well as our equipment hire fees. Due to any unexpected  “stand downtime” that you may request. These charges will be added to your invoice (These charges may include, a second day’s labour fee, a rehire of equipment fee, ETC).

– If our labourers have to stop working on-site during work hours that you approved us to work in due to noise complaints, weather, etc. You will be charged stand downtime fees of $45/per hour (per labourer on-site)

Job Notice

– You are required by Strata Laws NSW to inform your strata and get approval before our team comes into your property to remove your flooring or to do any concrete grinding service. Informing your strata is the client’s responsibility and not our responsibility. You will be charged a full call-out fee ($300), as well as a full day’s labour fee ($450 / per Labourer on-site and any equipment hire costs for your job if we are forced to stop work during the day from 9:00 AM – 5:00 PM due to you not informing your local strata and/or neighbors.

– You should always respect your strata and neighbours by informing them of when work will be commencing by giving them 7 days’ notice after your job has been approved.

– Customers should always give notice to their neighbours and put up a notice on the notice board if there is one.

Noise Complaints

– It is ALWAYS the customer’s responsibility when booking our services to let EVERYONE know that there will be LOUD NOISE throughout the day. (This includes neighbours, strata, building managers/owners, renters, etc.) Serious Flooring will not take responsibility for noise complaints about the duration of our work. This is extremely important on every job as we will be using high-powered jackhammers, concrete grinders, vinyl strippers, etc. Demolition work will create a large amount of noise and if we are forced to stop work due to noise complaints because you failed to notify them then you will be charged a full day’s labour as well as any additional charges for things such as travel time, equipment hire costs, etc.

Customer’s Instructions

– Whilst the Labourer remains an employee of Serious Flooring they shall perform the service(s) in accordance with the Customer’s instructions. As such Serious Flooring shall not be liable for any actions of the Labourer in following the Customer’s instructions.

Minor & Accidental Damage

– Ensure our Serious Flooring team has free access to the work area and is clear of all furniture and potential breakable goods from your home, walls, floors, benchtops, and cupboards. All reasonable care will be taken but we will not be liable for damage to any items left in or around the work area (This includes things such as fridges, dishwashing machines, other tradies tools, etc.)

– When items cannot be removed, eg. fitted kitchen cabinets, kitchens installed over flooring systems, shower cubicles, baths, toilets, fitted wardrobes, ETC. The contractor will always take great care in our work. For your property to protect all areas, however, due to the size and power of the machinery and equipment we use, the contractor cannot be held responsible for minor damage to these items such as scrapes, scuffs, cracks, marks, ETC.

– The client must put up some form of strong protection against any glass that our team is working on nearby while removing flooring systems such as tiles (but not limited to just tiles, other flooring removal services also may have this issue occur). As there is a small chance that small fragments of the tile or other potential material could potentially not be sucked up by our commercial dust extraction units and cause potential damage, crack, shatter, or chip nearby glass that we are working near. To prevent this the client MUST put up strong temporary protection such as Chipboard/Masonite/Plywood/Corflute sheeting, ETC. Which can be purchased from a place like Bunnings and easily installed with something such as painter’s tape, the client must install it up against the glass prior to our team coming to protect against any potential accidental damage. This includes but is not limited to (doors, windows, sliding doors, picture frames, wall-mounted TVs, lights, or anything else in our work site that is glass that may be potentially damaged) Our team will always try as hard as we can to avoid any accidental damage at all costs. Serious Flooring is not liable for the damage by your failure to do so. All costs of accidental damage to glass on-site are at the customer’s expense NOT Serious Flooring’s.

– All care but no responsibility can be accepted for minor damage to decorations, paintwork, furniture, tiles, etc. No responsibility is accepted for damage to telephone wires, computer cabling, or stereo equipment relocation and/or reassembly. It is illegal to run power cables under the carpet.

– The act of stripping the flooring may cause damage to the base or the subfloor, where that subfloor is inadequate for any reason. As a result, Serious Flooring may need to cease work until certain other works or repairs are carried out. Serious Flooring will not be liable for the cost of such repairs or additional works, or for any damage that is caused to the subfloor as a result of inadequacies of any kind in the subfloor.

– All care but no responsibility will be accepted for any damage to walls behind the scotia and skirting boards during the removal process by our team. There may be accidental damage while our team removes scotia or skirting boards from your property as often they have been incorrectly installed or not done by a professional, as well as having extremely long nails to hold them into dry walls while removing scotia and skirting boards from drywalls there will almost always be minor damage. If you have solid walls there will likely be less damage. Our team will always try as hard as we can to avoid any accidental damage at all costs. Serious Flooring is not liable for the damage.

– Our workers do everything they can to protect your property, belongings, and home at all times. When tiles meet tiles or timber flooring meets tiles, Serious Flooring cannot be held responsible in any form or any way for replacement or damage to timber and tiles, due to the large equipment that we use such as jackhammers and concrete grinders. We take all due care but accidents happen which are unpredictable. Often areas, where tiles meet other tiles can be incredibly hard to remove as the section of tiles not being removed, may be accidentally damaged due to vibrations from the jackhammer even if we don’t touch it and stay clear of it as the glue/cement is often decades old and the vibrations will disturb it.

– Due to magnesite flooring, concrete cancer forms throughout the concrete slab destroying the structural integrity of the concrete slab over decades and decades. While we are removing your magnesite flooring with jackhammers although all care is always taken, vibrations may accidentally disturb it which can result in unexpected damage to the floor of the unit’s concrete slab or even the roof of the unit’s concrete slab beneath due to structural damage in the concrete slab due to vibrations from the jackhammer. This is impossible to predict and impossible to avoid, although extremely rarely happens.

– Any accidental damage caused on-site is generally automatically reported to the CEO of the company so that we can evaluate the situation and see if a quote for “minor repairs” needs to be taken out, if this is the case, we will get a quote from three (3) separate companies to quote the “minor repairs” If any accidental damage that was caused on-site it must be reported to the CEO of the company via 0424 408 330 or [email protected] within three (3) working days.

– Any accidental damage caused on-site is generally automatically reported to the CEO of the company so that we can evaluate the situation and see if we need to make an insurance claim for any “major repairs” that need to be taken out, If this is the case any accidental damage that was caused on-site it must be reported to the CEO of the company via 0424 408 330 or [email protected] within three (3) working days.

Condition of your Concrete/Timber Subfloor

– The final condition of a timber subfloor after your flooring system has been removed may depend on how well the flooring system was stuck down. Timber subfloors will be damaged and marked by the removal of nails and glue. All care is taken during the removal process, however, marks and scratches to the timber subfloor can not be avoided in some areas. Any repairs required to the subfloor are the responsibility of the client.

– Very rarely, but sometimes replacement of timber planks to your subfloor may be required. If they are already damaged prior to us removing the flooring system on top, or if there is moisture that is making the timber subfloor brittle. There may be major damage, holes, grooves, and loose planks in the subfloor as a result of removing flooring systems. Any repairs required to the subfloor are the responsibility of the client.

– All care but no responsibility can be accepted for minor damage to subfloors. Subfloors may accidentally get minor damage while we scrape thousands of staples, nails, tacks, glue, etc off them, or just simply while we remove tiles off fragile old floorboards that are decades old.

– The condition of your concrete slab after the flooring removal process will depend on the original slab condition before the flooring was laid and how hard or soft your slab is. If you have a soft slab there may be holes/grooves and marks from removing your flooring. Any repairs to the subfloor are the responsibility of the client. (This is due to the “MPA STRENGTH” of your concrete slab, every slab has a different HIGH MPA STRENGTH, which means when our jackhammer blade hits your concrete slab, if your concrete slab has a HIGH MPA STRENGTH it will NOT dent your slab, if your slab was poured poorly and did not cure well, it will have a LOW MPA STRENGTH, causing dents to occur when our jackhammer blade hits your concrete slab) Serious Flooring will not be liable for this damage as it is impossible for us to predict or prevent.

– Concrete is measured by its strength capacity. MPA (megapascals) is the metric measurement for psi or pounds per square inch. The BC Building Codes require a minimum MPa for specific concrete projects.

Pipe Work

– Pipes may be embedded in your concrete slab. However, the slab thickness must be increased by 25mm (This is the Australian standard) and the mesh increased to the next size up. (Reference: “Pipes Under Slabs“) If a pipe is NOT 25mm deep in your concrete slab, it is most likely “old pipework” from around the 1920s – 1980s, Serious Flooring will not be held liable for any old pipework that is accidentally “struck, hit, ground, broken, etc) by any of our tools, if it did not meet the Australian guidelines of being 25mm deep in your concrete slab. As this would have been impossible for us to predict or prevent. Therefore Serious Flooring will not be liable for any accidental damage that may occur.

Electrical Cables

– Electrical Cables may be embedded in your concrete slab. However, the slab thickness must be increased by 50mm (This is the Australian standard). If an electrical cable is NOT 50mm deep in your concrete slab, it is most likely an “old electrical cable” from around the 1920s – 1980s, Serious Flooring will not be held liable for any old electrical cable work that is accidentally “struck, hit, ground, broken, etc) by any of our tools, if it did not meet the Australian guidelines of being 50mm deep in your concrete slab. As this would have been impossible for us to predict or prevent. Therefore Serious Flooring will not be liable for any accidental damage that may occur.

Detailed Work

– If you have things such as office furniture that is built over a flooring system, such as but not limited to carpet. This will affect our ability to remove the flooring system easily, we will have to spend almost 3-4x longer on average to ensure that we can get as clean cuts as possible, to remove as much of the flooring system as physically possible. (Potential extra charges may apply)

Defects

– The Customer shall inspect the Services on completion of their job and shall within two (2) days of completion (time being of the essence) notify Serious Flooring of any alleged defect, shortage in quantity, damage, or failure to comply with the description or quotation. The Customer shall afford Serious Flooring an opportunity to inspect the Services within a reasonable time following completion if the Customer believes the Services are defective in any way.

– If the Customer shall fail to comply with these provisions the Services shall be presumed to be free from any defect or damage. For defective Services, which Serious Flooring has agreed in writing that the Customer is entitled to reject, Serious Flooring’s liability is limited to rectifying the Services except where the Customer has acquired Services as a consumer within the meaning of the Trade Practices Act 1974 (CWlth) or the Fair Trading Acts of the relevant state or territories of Australia and is therefore also entitled to, at the consumer’s discretion either a refund of the purchase price of the Services or rectification of the Services.

Fire Alarms

– Fire alarms are not our duty to isolate on ALL jobs as we do not have the key to the fire alarm box or access to reach high fire alarms etc. PLEASE make sure that you isolate the fire alarms prior to our arrival as dust from the removal of concrete, magnesite, etc will set off the fire alarms. If the fire alarms are set off and there is a fine it is not our duty to pay the fine if you failed to isolate the fire alarms. It should also be noted that all residents in the unit block should be aware that the fire alarms have been isolated.

– The customer MUST arrange for automatic and back-to-base smoke/fire alarms to be isolated prior to Serious Flooring commencing work and remain isolated for the duration of our work on-site (failing which the Client will be responsible for any call out and associated fees charged by emergency responders)

Cleaning

– Stripping floors usually produces a substantial amount of dust. Serious Flooring uses dust extraction units wherever reasonably possible and takes care to vacuum the work area after the completion of work.  Despite this, Serious Flooring cannot eliminate dust completely and it is the Customer’s responsibility to protect and clean areas, as necessary.

– It should be noted that jobs that create a large amount of dust such as concrete grinding, magnesite removal, tile removal, etc, will be cleaned up by our workers after completion of work in the work area. All floors we worked on will be cleaned, as well as all unit block common areas, etc.

– If other areas get affected with dust that we are not working in, such as the bathroom this is up to the client to clean. Other areas that are also hard to clean such as the roof, lights, windows, walls, and furniture if on-site, and mirrors are also up to the customer to clean. We are simply a removal team, not a cleaning team. We strongly recommend that you isolate any area that we are not working in.

– We will remove and dispose of all waste (unless a skip bin is required) and clean up by sweeping and vacuuming the floors that we worked on. We will often just do a simple vacuum of the floor after we have removed your flooring system or have ground your floor. We are not an extensive cleaning team.

– Any and ALL additional cleaning costs are the client’s responsibility and not Serious Flooring’s. It is also recommended that you isolate areas that we are not working in to stop dust from penetrating other areas. It is always recommended that you hire a professional cleaner after having any major renovations completed. This is at the owner’s expense, not Serious Flooring’s. It is also recommended that you isolate areas that we are not working in to stop dust from penetrating other areas. It is always recommended that you hire a professional cleaner after having any major renovations completed. This is at the owner’s expense, not Serious Flooring’s.

Site Inductions

– If your job requires a site induction, training, or any special licenses you MUST let us know 7 days before the job starts so that we can ensure everything is ready.

PPE Requirements

– If your job requires our employees to wear special PPE (Personal Protective Equipment) you MUST let us know 7 days before the job starts so that we can ensure everything is ready.

Job Completion

– On completion of all jobs, please be on-site when work is complete to sign off that you are satisfied – our on-site supervisor will call you to do an essential part of the job known as the “Job Completion Walkthrough” to inspect the work and to make sure that it is completed to your standards and that you are happy with the work you have received BEFORE the team leaves for the day. This is especially important for jobs that require our team to hire expensive commercial equipment (such as concrete grinders). Because if we have to come back the next day for a small touch-up, we will have to rehire expensive equipment, which you will be charged for if we have to come back. So PLEASE inspect your job carefully on completion and ensure you are happy with the work you have received from our team. If the client is not present on completion of the job the work will be deemed completed to the best standards and approved for invoice payment. Please organise someone to be available to do the “Job Completion Walkthrough” when you book your job in.

– It is always the customer’s responsibility to cover, protect, and isolate all areas, surfaces, and anything else prior to our team’s arrival that is likely to get damaged or have dust affect the area. Serious Flooring cannot be held liable for any of the costs of cleaning needed or damage caused due to the customer failing to cover, protect, and isolate all areas and surfaces that require protection. We recommend using plastic sheets, sticky tape, etc. If you do not want the areas to get affected by dust or debris while our team performs services such as vinyl removal, magnesite removal, tile removal, concrete grinding, etc.

Customer Complaints

– If you have any concerns or disputes about the service(s) that we have provided for you. You agree to first try to resolve the dispute with us directly prior to any other path, such as but not limited to (Court and Fair Trading) All complaints should be discussed immediately so that we can come to a resolution to this matter

– All customer complaints should be sent to [email protected] or 0424 408 330

– All complaints should be discussed and dealt with immediately. PLEASE DO NOT wait until after the team has left the property. If the team has “completed” the job and you are not happy with the work, you should discuss this issue immediately with the on-site supervisor or contact 0424 408 330 immediately while the team is still on-site so that they can fix any issues or complaints that you may have with the work. Once again, this is especially important for jobs that our team has hired equipment for because if we have to come back the next day for a touch-up, we will have to rehire equipment, which you will be charged for.

Not All Jobs Can Be Dust-Free

– When we are completely stripping out a flooring system substantial dust is produced from removing the floor as well as from grinding the concrete. This dust is still reduced by the use of our high-powered commercial dust extractors connected directly to our hand grinders, jackhammers & concrete grinders. Unfortunately, small amounts of dust are still produced and cannot be completely eliminated.

– It should also be noted that certain equipment such as concrete grinders needs some dust to work correctly. (Although over 95-99% of it is sucked up by a dust extractor that is plugged directly into the concrete grinder) but around 4-5% of the dust still escapes, this is intentionally designed like that as the concrete grinder needs dust under the diamonds to grind your concrete without damaging your concrete or our machines.

Power On-Site

– The client agrees to allow the contractor access to electricity as required to complete the necessary works.

– The client must provide sufficient light for us to complete the necessary work. If there is no power on-site, you must supply Lighting powered by a generator or batteries.

– Serious Flooring has high-powered machinery for floor stripping, dust extraction, and concrete grinding. This equipment requires a lot of power to operate at the same time, some houses & units with old electrical wiring, fuses, and old circuit boards have minimal power outputs and are not capable of running all of our equipment at the same time, this may prevent us from using all of our equipment at the same time and may prevent us from using dust extraction equipment in some scenarios.

– If you have minimal power outlets (Sometimes only 2 instead of a large amount on different circuits like in new homes) and are not capable of running all of our equipment at the same time. Due to this more electrical circuits may have to be added to ensure that we can continue using all of our equipment on-site. (This is at the customer’s expense and is relevantly cheap, normally only 1 needs to be added for residential jobs for old unit blocks and several for commercial jobs)

– You must provide our team with sufficient power for the use of our equipment, or you must provide temporary site power for our team from a source such as a generator. Depending on the size of your job as well as what services you are receiving you may need to provide more power points for the team. If you are concerned about your property’s lack of power please discuss this with our team before the job. As we may need several power points on DIFFERENT circuits to power multiple high-powered pieces of equipment to reduce the chance of your power “Overloading” and shutting down. Which would result in you having to hire a generator.

– Minimal power will inhibit the safe operation of our machinery and delay job completion. If we have problems with insufficient power, waiting charges may apply while our team cannot work until the power is fixed/restored or a generator is supplied for our team to continue working (ALL charges regarding the cost of the generator will be at the customer’s expense, this includes but may not be limited too: Hiring of the generator, transporting the generator to the location, returning the generator to the location, refueling the generator, equipment Waiver Plus Fees)
https://www.kennards.com.au

Referral Work

– The client agrees that all companies that have received a job from a referral from ‘Serious Flooring’ will fall under ‘Serious Flooring’s’ terms and conditions.

– The client agrees that debt collection will take place from a job referral if the client fails to pay the company to whom we have referred the job. ‘Serious Flooring’ will recover the funds by using our terms and conditions, debt collectors, solicitors, and any other means necessary.

– The client agrees that any job referred by ‘Serious Flooring’ to any other company will be able to enforce our terms and conditions onto their clients.

Payment Plans

– Are you experiencing unforeseen financial hardship? at Serious Flooring we understand things can drastically change before your job has been finished and billed for. We offer payment plans of 1 (one) down payment and 4 (four) re-payments split between 28 days if you are struggling to pay your invoice. Please contact us at [email protected] to sign the legal payment plan document stating what dates and amounts, you can pay off your debt.

– You must tell us BEFORE your job starts if you are requesting a payment plan. UNLESS bank statements can prove that you experienced unexpected financial hardship and cannot pay your bill in full after we have started your job.

– The client agrees that debt collection will take place if payments are not made as per the details of the payment plan. ‘Serious Flooring’ will recover the funds by using our terms and conditions, debt collectors, solicitors, and any other means necessary. Failure to pay your payment plan will result in legal action and costs being taken against you to recover the debt.

– To request a payment plan please email [email protected]

– Payment plans are only allowed if ‘Serious Flooring’ agrees to provide ‘The Client’ with a payment plan.

– Payment plans will incur a 10% fee of the total invoice cost (Including GST)

– If you miss a payment on your payment plan any late payment fees will be skipped and the invoice will be handed over to our debt collector straight away.

Click Here To Learn More And Apply For A Payment Plan

Keeping Our Workzone Clear

– When doing demolition work, it is important that our workplace is clear, other tradespeople are not in our way, on-site, or working in our area, we REFUSE to work while ANY other tradespeople are on-site. (For example, if they even plugin one simple tool, it may blow the power circuit that we require, causing all of our tools to become unusable) or (it’s also especially important if you have people like painters/plasterers there because all tiny amounts of dust that do escape the dust extractor will get stuck to it, then you will have to remove the paint and re-do it.) Anytime a “Trades Person” is on-site we will charge you stand down time for ALL team members on-site (Please view our terms and conditions for the costs of our “Stand Down Time”)

– The removal of any non-fixture obstacles, or other items from the surface and surrounding area where the works are to be performed.

Tile Removal

– Tiles are finicky and unpredictable, sometimes it just doesn’t matter how gentle you are with the surrounding tiles in the removal process, they could still just break. We take all care possible but we cannot be held liable for any damage to surrounding tiles during the removal process.

– Tiles that are attached to a wood subfloor will require a floor sander after we have removed the tiles. Unfortunately, floor sanding is not a service Serious Flooring offers so after we remove your tiles if you have a wood subfloor there may be glue or cement/screed residue that you will need to sand off.

– If our team is booked in for a glued tile removal job and upon arrival to the job site the tiles have actually been laid with screed, cement, or sand & cement then the customer WILL face additional charges. We charge $30 Per SQM for the removal of glued tiles and $48 Per SQM for the removal of tiles with a screed, cement, or sand & cement bedding. We also have additional charges for tiles with a wire mesh through them or tiles that have thick bedding (100m/10cm) underneath them. Please view our Tile Removal Page for more information.

– Any waterproofing found under tiles will not be removed free of charge. If a waterproofing membrane is found and you want it removed there will be additional charges.

– Any underfloor heating systems found under tiles will not be removed free of charge. If an underfloor heating system is found and you want it removed there will be additional charges.

– If a tile removal job has over 10cm/1oomm bedding you will face additional charges of $10 per square metre due to increased costs in labour and waste disposal ($58/per SQM)

– Tiles with a wire mesh cement underlay will face an additional charge of $10 per square metre to remove. ($58/Per SQM)

– If our team arrives at the site and the tiles have been installed in a different method then we have been told, the price will be updated on your quote.

Carpet Removal

– Additional charges may be charged to the customer if the subfloor needs to be scrapped at $150 – $250 / per hour (This charge may be higher or lower depending on the severity of the scraping that is needed and how strong the glue is or how many staples there are. We will always try our hardest to achieve the best results possible for our clients, but several factors such as what glue was used and on what subfloor will depend on how much of the underlay can be removed. This also includes things like the removal of thousands of staples from a wooden floor.

– Please note that some old properties have been laid with a rubber underlay on wooden floors. This can sometimes be stuck down due to improper installation or it can be “Melted” to the floor. In these situations, there is nothing that our staff can do to make your floor flawless again. You will have to hire a floor sander to remove the remaining underlay.

– If a carpet removal job has been quoted as a “smooth-edged [$9/sqm] job” and upon inspecting/starting the job it is not smooth-edged and has been laid using a different method – Example: directly nailed to the floor [$15/sqm] or staple gunned [$17/sqm] or commercially glued [$25/sqm] than the original quote will be void and the job will result in extra charges.

Vinyl/Lino

– When removing Vinyl/Lino flooring systems our team will often need to use a “Powered Vinyl/Lino Floor Stripping Machine” It should be noted that as Vinyl/Lino is glued to your floor when we use these machines or other scrapers and tools it may cause minor damage, scratches, etc to your floorboards. Luckily these can be removed by having your floorboards sanded and/or polished.

Concrete Grinding

– Our concrete grinders can only grind up to 3mm of concrete off your slab without causing damage to the concrete and our machines. (We can remove up to 6MM high spots if there is 1 or 2 on the slab. But if there all over the place, this is not a job we would take on. High-powered commercial machinery such as concrete mowers or concrete planers is more appropriate as they shave off a lot more concrete per pass than a concrete grinder. Serious Flooring does not use concrete mowers or concrete planers. We only use standard high-powered concrete grinders that are used to grind up to 3mm of concrete from the top of your slab to smooth it out, or we use our concrete grinders to remove up to 6mm thick coatings of residues such as glues, paint, epoxy, waterproofing membranes, cement, screeds, etc.

Our concrete grinders are restricted to the following:
– Concrete Grinding – Residential – (3MM MAX)
– Concrete Grinding – Commercial – (6MM MAX)
– Coating Removal – (6MM MAX)
– Bump Removal – (8MM MAX)
– Coating Removal Double Layer – (12MM MAX)

– If we quote to remove vinyl, lino, tiles, carpet, etc from your property that is glued to concrete, we will then need to grind the concrete with a concrete grinder to remove the glue residue. This does not mean that we are going to level your concrete slab, we are simply removing the glue residue to allow the reinstallation of a new flooring system or a floor leveling compound successfully.

– If your concrete slab is not level and is completely out of whack this may affect our ability to be able to successfully use the concrete grinder as it relies on a level surface to function correctly.

Concrete Polishing

– Aggregate Exposure: The amount of aggregate exposed can significantly affect the appearance. Aggregate is not always symmetrical on the floor.

– Concrete Mix: The composition of the concrete mix can vary from one batch to another, leading to differences in colour and texture. Pouring a fresh concrete slab is sometimes the only way to bypass this issue.

– Different Aggregates: Different concrete slabs will alter the look of your polished concrete, It is important to understand what aggregate you have in your concrete before picking a colour, unless you are planning to pour a new slab and have discussed this already with your builder/concreter.

– Surface Imperfections: Polished concrete can be affected by any existing imperfections on the concrete. Cracks, blemishes, or irregularities in the concrete can also affect the final appearance.

– Polishing Process: The polishing process itself can be adjusted to achieve different levels of sheen and reflectivity. The choice of polishing pads, the number of polishing passes, and the use of chemical treatments can all influence the final appearance.

– Dye or Stain: Many polished concrete floors are enhanced with dyes or stains to achieve specific colours or patterns. The type and application of these colouring agents can lead to variations in the appearance.

– Environmental Factors: The environment in which the concrete is poured and cured can impact its final appearance. Temperature, humidity, rain, and other conditions can affect how the concrete sets and cures, which can result in variations in colour and texture.

– New Builds – It is always recommended that fulfilling a polished concrete floor is AFTER external walls and BEFORE new kitchens, jip rock, skirting boards, tiles, and paint are installed or applied. If our recommendations are not followed, any damage will be at the client or builder’s cost.

– Results cannot be guaranteed on concrete polishing jobs, every concrete slab is laid differently with different aggregates.

– Skirting Boards must be removed prior to concrete polishing. By the customer or our team, at the customer’s expense.

– The client must remove or pull back any grassed edges, mulches, plants, or decorative rocks that may be overlapping the concrete prior to concrete polishing.

– Red Mud and Dirt WILL stain your concrete, even after it has been sealed.

– Also it is important to make sure that any adhesives on the concrete, used for previous flooring, are removed completely before you begin polishing. This will ensure an even finish. If it hasn’t already been done for you, a concrete grinding team must be hired to do so.

– Working hours and/or days on your job may be rescheduled due to weather issues.

– Cracks in concrete that require repairs may incur additional charges at the client’s expense.

– Holes/Pits that need to be patch repaired may incur additional charges at the client’s expense.

– The client agrees to be held financially accountable for any unforeseen financial changes to the quotation that may arise throughout the work, such as but not limited to variations/inconsistencies in concrete placement and finish, undulation, screed lines, boot prints, steel grids, and machine lines all play a massive part in your finished product’s desired exposure. Take extra care when hiring a concrete contractor to pour your concrete slab. To achieve your desired finish, choose a reputable concreter with experience in polished concrete.

– The contractor will not be held liable for any damage to its work caused by storms, floods, animals, other trades, misuse of chemicals, or simply not following the aftercare guide. This clearly states that you should ONLY use PH-Neutral cleaning agents designed for polished concrete. If you can’t find the aftercare procedures, feel free to request the document directly from us.

– If your slab has not been poured to the national regulations, more products and hours of labour may be necessary to produce a product that you, the customer, are happy with, which may incur additional charges. The contractor will not be held financially accountable for slabs that do not meet these requirements.

– Removal of coatings such as epoxies, glue, paints, waterproofing membranes, stencil concrete, and so forth on top of a floor to become polished or honed concrete may change the desired stone exposure. All Variations will be conveyed before and during the processes.

– Due to concrete conditions after removing coatings such as spraycrete, wet stencil concrete, epoxies, paints, etc., the process may incur additional charges at the client’s expense.

– The finish is always dependent on the quality and condition of the concrete provided/poured. The contractor can not be held liable for any unforeseen discolouration in some honed/polished concrete jobs.

– Some variations in the finish, texture, shading, or scoring depth can occur and are part of the installation’s individuality. These variations do not alter the contractor’s or client’s obligations under this agreement.

– In instances where your concrete was not adequately vibrated to remove air voids and moisture packets, in stairs, pool copings, ETC. We will have to patch-repair these areas, and to the best of our ability match as similar in colour as possible, however, these areas will still be noticeable. These variations do not alter the client’s obligations under this agreement.

– It is strongly recommended that the client or builder use “Ram Board” or similar matching quality brand products to protect the concrete surface from other trades. throughout the whole process while the continuance of the building takes place after the contractor has left.

– Some high-performance tyres and good quality “All Season” tyres may leave black/brown marks on your concrete. As long as the tyres do not get too hot, they will not leave behind marks. (When a tyre heats up from driving, these plasticisers tend to relax and leach out of the tyre. This leaching effect is what leaves brown/black-looking tyre marks on your concrete.

– Concrete Crack Repair methods will reduce the appearance of the cracks in your concrete, however, they will not be completely eliminated and may still appear in the future due to the nature of the concrete and its ability to expand and retract due to movement or moisture.

– No warranty can be given if you fail to adhere to manufacturer guidelines.

– A Honed Concrete Finish does not include any grouting, the finished product may have small holes and inconsistencies. This is the design of the finished product. A penetrative or topical sealer is not a waterproofing membrane and will not stop moisture absorption in or on your Honed Concrete.

– Repaired cracks reappearing can not be covered under any warranty as the concrete slab’s movement or foundation is uncontrollable. The contractor shall have no liabilities.

– The client agrees to allow the contractor access to electricity and water as required to complete the necessary works.

– There is no guarantee that an exact match for a chosen colour will be the same from a printed or online colour card/guide/photo. Please use these as a guide only. The contractor cannot be held accountable for slight colour variations from batch supplied by the manufacturer.

– There is no guarantee concerning colour matching of previously installed works, whether such work was by the contractor or any other entity.

– If the client is removing tiles have the concrete underneath polished. You will be asked to sign a waiver. agreeing that you have been made aware of the likelihood of ‘ghosting’ and that we will not be held financially accountable if you decide not to proceed. ‘Ghosting’ can be a grid-like pattern left behind in the concrete, caused by hydration differences & the concrete curing at different rates. Moisture exposure between the tile to the exposed grout line can over time also cause hydration effects. These differences can be enhanced over time due to dirty water being pushed down into the concrete from washing the floor/substances being spilled or constant water exposure from an outside source.

– Serious Flooring has made no allowance or inclusions for slip testing unless requested by the client and directly written in the quotation.

– An extended warranty Is available to the client if the surface is re-sealed. buffed and maintained by the contractor at the customer’s expense.

– No warranty can be given against marks or stains on your concrete surface, due to tyres, spills, ETC. No sealer manufacturer or supplier can give any warranty of this not happening.

– The client shall be entitled to a 2-year warranty on all overlay products installed by the contractor for product failure or faulty quality. This covers excessive delamination, discolouration, flaking, or chipping, anything cumulatively more considerable than the size of an A4 piece of paper is considered excessive. Anything smaller would be at the discretion of the contractor. This is only in place for customers who adhere to the maintenance instructions. The contractor will not be held responsible for lack of care, mistreatment of new floor surfaces, or environmental factors.

Stencil, Stamped and Sprayed Concrete

– It’s not uncommon that when Stencil, Stamped or Spraycrete coatings have been removed, there still may be lines from the old pattern, deep within the concrete. It can be extremely hard to completely remove as it can be several millimeters deep within the concrete slab, as long as the coating has been removed and a new coating can be installed, the project is considered completed/successful.

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Asbestos Warning

– if you have not had your Flooring System, Coating, or Glue tested for ASBESTOS, then we will not be able to start your job. Serious Flooring DOES NOT take on ASBESTOS work.

– Staple Gunned Carpet may have Hessian Brown Felt Carpet Underlay underneath it, this is known to potentially have ASBESTOS in it.

– Vinyl Sheet, Vinyl Tile, Linoleum Sheet, and Linoleum Tile Flooring may potentially have ASBESTOS in them.

– The glue underneath the Vinyl Sheet, Vinyl Tile, Lino Sheet, and Lino Tiles may potentially have ASBESTOS in it.

– Magnesite Flooring may potentially have ASBESTOS in it.

– Old Tiles may be installed with a Black Mastic ASBESTOS glue in it.

– Commercial Direct-Stick Carpet may be installed with Black Mastic ASBESTOS glue under it.

– Old Carpet Tiles may be installed with a Bitumen ASBESTOS adhesive or Black Mastic ASBESTOS glue.

– Bituminous Waterproofing Membranes may also contain ASBESTOS.

ASBESTOS can also be found in the Glue Residue underneath most flooring systems that have been installed before the 1990s

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– Even if you have had these flooring systems safely removed by a licensed ASBESTOS specialist. Our concrete grinding team will not be able to help you with the removal of the glue residue. As there will most likely be ASBESTOS residue in the glue as well, The glue MUST be tested for ASBESTOS.

– You MUST provide Serious Flooring with “Asbestos inspections and clearance certificates” as they are COMPULSORY BY LAW.

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– What is the cost of “Asbestos inspections and clearance certificates“?
– Sample Analysis for Asbestos: $99/Per Sample (24-hour wait for results)
– Express Sample Analysis for Asbestos: $198/Per Sample (3-hour wait for results)
– Consultant Call Out Fee In The Sydney Metro Area: $203.50c
– Please note these prices may have changed since this was last updated (But they should still be up to date)

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– Otherwise, we will not be able to accept your job. For legal and safety reasons, Serious Flooring DOES NOT take on ASBESTOS work.

– You MUST notify Serious Flooring of any possible ASBESTOS on-site, Serious Flooring DOES NOT take on ASBESTOS work.

– If un-expected ASBESTOS is found on-site you will be charged $300 Per labourer who was on-site while the job was put on hold until the area with the possible ASBESTOS has been cleared or checked with “Asbestos inspections and clearance certificates“ for both your and our safety.

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– The health and safety of our employees and customers are our top priority.

– We will NOT bend the rules for anyone.

– You MUST get an asbestos test if you are requesting a quote for one of the above services.